Aspire’s Money Advice team wins national award


Aspire Housing’s Money Advice team has scooped a national award win at a leading industry awards ceremony.

The team took home the prize for Debt Team of the Year at this year’s Money Advice Awards, which was hosted by the Institute of Money Advisers (IMA) in Manchester.

The award recognises Aspire Housing’s commitment to delivering honest, useful money advice to its Newcastle-under-Lyme customers, and the impact that the team has had on the many individuals it’s helped.

Lynn Brookes, Income Recovery Team Leader at Aspire Housing, said: “It’s an honour to receive this award for the work our team does in the community, but the best thing about our role is seeing the difference you can make in people’s lives.

“We meet customers who are dealing with enormous amounts of debt, or who are struggling to get by financially, and some of the changes we help people achieve are fantastic. In the last year alone, we achieved over £1.25m in financial outcomes for our customers.”

Aspire’s Money Advice team offers face-to-face and virtual advice to 20,000 social housing customers. The team has been recognised with numerous other accolades, including an award win for its work raising awareness on loan sharks in the community.

In a recent audit, the team was awarded the highest possible grade. The audit report stated: “Aspire is acting beyond the levels of advice seen at most peers. The extent of the advice provided by advisors at Aspire seems to cover a broader spectrum than what we have seen elsewhere”

With the launch of Money Smart Families, Aspire Housing has recently opened up its money advice services to the wider public, in a partnership with Potteries Moneywise.

Any families in Newcastle-under-Lyme with a child under the age of 19 can use the service to access free debt and welfare advice, in addition to information and training on everything from household budgeting to finding the cheapest energy supplier. The service will be Newcastle Borough Council until March 2020.

Money Smart Families sessions are available at set times throughout the week at Castle House in the town centre, at Home Start in Knutton, at The Congregational Church in Newcastle and at the food bank at St Thomas’s Church in Kidsgrove. Session times can be found at